Refund policy

Punch Pro Arcade – Returns & Refunds Policy

Punch Pro Arcade – Returns & Refunds Policy

Last updated: 9 Nov 2025

At Punch Pro Arcade, we want every customer to feel confident when purchasing our arcade machines and accessories. While our products undergo strict quality checks, we understand that unexpected issues may occur. This policy explains how cancellations, returns, and refunds are handled.

1. Order Cancellations (Before Shipment)

Orders may be cancelled before they are processed for dispatch.

To request a cancellation, please contact us within 12 hours of placing your order.

📞 WhatsApp: +44 7752 803578

📧 Email: info@punchproarcade.com

Once the order has been packed, booked with the courier, or shipped, cancellations can no longer be made. In such cases, you may request a return after delivery under our return guidelines below.

2. Returns for Defective, Incorrect, or Damaged Items

We accept returns if your arcade machine or accessory arrives:

  • Damaged
  • Incorrect
  • Not functioning as described

To initiate a return, notify us within 5 days that a return is wanted

Return Process

  1. Contact our support team with:

    • Order number

    • Description of the issue

    • Photos/videos clearly showing the problem

  2. Our team will review and confirm whether:

    • The item needs to be returned, or

    • A replacement/refund can be issued without return

  3. If a return is required, we will arrange collection through our logistics partners.

  4. The item must be securely repacked in its original packaging, including all components, bolts, power cables, accessories, and manuals.

Returned items must be in unused condition unless the defect was discovered upon opening.

3. Non-Returnable Items

Certain products cannot be returned, including:

  • Items damaged due to improper setup, misuse, or unauthorized modifications

  • Accessories or parts that show signs of installation or use

  • Machines that have been operated before reporting a defect

  • Products without original packaging, missing parts, or altered serial numbers

Due to the size and weight of arcade equipment, returns are not accepted for reasons such as “change of mind” or “no longer needed”.

4. Return Shipping

For approved returns, Punch Pro Arcade covers 100% of the return shipping cost.
Customers will not be charged any restocking or handling fees.

5. Refunds

Refunds are processed after the returned item has been inspected and verified.

  • Inspection time: 1–3 business days

  • Refund time: 3–5 business days after approval

Refunds are issued to the original payment method, excluding shipping fees.
If the item does not require return, the refund will be processed immediately.

6. Manufacturer Warranty

All Punch Pro Arcade machines come with a standard manufacturer's warranty.
If your product qualifies for a warranty claim, our team will assist you with troubleshooting, replacement parts, or repair options as applicable.

7. Contact – Returns & Refunds

For all return or refund requests:

📞 WhatsApp: +44 7752 803578
📧 Email: info@punchproarcade.com

8. Policy Updates

Punch Pro Arcade may revise this Returns & Refunds Policy in line with operational or legal changes. The latest version will always be available on this page. Continued use of our services indicates acceptance of the updated policy